Chris Bernhard: On user observations

Posted on August 2, 2008 by Christian Drehkopf

Chris Bernhard, calling himself a user experience evangelist made a great presentation about observing users (people). A more wordy presentation based on older but useful content around design research methods. It’s not so much about how one should collect this information as much as how to make use of it to develop design insights.
http://chrisbernard.blogs.com/